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Change of Mind, Wrong Size or Unsuitable Items

We understand that you may want to return an order that you feel is unsuitable. For example, the wrong size or you've just changed your mind. Apart from a few items that cannot be cancelled and returned* (see below), we are happy to offer an exchange or a refund, provided an item is returned to us unused, in its original condition/packaging and within 30 days of receipt of goods. You need to take reasonable care when returning an order to us. Goods need to be in a fully sellable condition (sellable condition is:- as NEW condition and in the products original, undamaged packaging). If the product is not returned to us in this manner, we regret that we may not be able to offer you a full refund. Please note that this policy does not affect any statutory rights you may have. 

We recommend that you take out a tracked, insured return. If you want an alternative product please call us and we can arrange this for you. You may find it more cost-effective to arrange your own return.

*There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows: Products made or customised specifically for you. Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products unless they are faulty, damaged or incorrect upon receipt.

Please return your item to:-

Returns Department Aids 4 Mobility Lees Lane Nursery Lees Lane Parbold Wigan WN8 7RB.

Please include your contact details.

Arrange your own return

For Smaller items up to 2kg and 610mm in length, the cheapest method to return the item is via the Post Office. Please ask for a Certificate of Posting and request the cheapest method of posting as a package or a large letter can vary. Larger items up to 30kg in weight can usually be taken by a number of online agents. One of the cheapest is Parcel 2 Go. Alternatively, you could use YodelDirect, Collect My Parcel or a service like MyHermes where you can take your parcel to a local shop, garage or have the parcel collected from you.

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